Software: Oracle HCM
Modules Implemented: HCM (HR Core),Payroll
Company Size: 20 – 50k Employees / Industry: Utilities
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 3: Optimization / Ongoing support services
Did you get the business value that you thought you would achieve from this project? Some of our goals were achieved, but not all
Were there any integrations that were particularly important or problematic?
Timekeeping
External W4 Vendor
Systems Expertise 2 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 3x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software?
The move to the Cloud is one to be taken with a comprehensive impact assessment as your guiding principle. Seeing it simply as a technology change will hinder your success. The business process transformation needed to support the move to the Cloud needs to be assessed and incorporated into the implementation plan.