ERP Area: ERP
Software: Unit4
Products Implemented: ERP
Company Size: 1000 – 4999 Employees / Industry: Public Services
Regions in Scope: North America
Reviewer Role: Decision Maker
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Only a few experts at Unit4 head office that can help shared across all clients – time was difficult to obtain at some points.