ERP Area: ITSM/IT Service Management
Software: Ultimate Software
Products Implemented: Security Operations
Company Size: 100k+ Employees / Industry: Food Service
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Jennifer Thornhill
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As always, be 100% sure of what you need to get out of the project, before going into the project.