ERP Area: HR/Human Capital Management
Software:  Ultimate Software
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll, Benefits Prime, Compensation
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Connie Price and Laura Miller
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
During the RFP reference checks (for Ultimate) I perpetually heard that we should partner with a consulting firm for the implementation. I couldn’t agree more!! It has been fabulous partnering with the Mosaic team (Connie, Laura, Jen, Kimberly, Jon and Jay) who not only helped guide the configuration – but really shined as our partner on training and education. They did everything from design and record videos for us, created job aids, conducted all of the training, developed FAQ’s – even sent me all of the meeting invites ready to just send out to the employees. We would never have been able to do everything on our own – and I would never do an implementation without them. They are fabulous!! If you have the least bit of concern about your implementation or how you are going to get everyone trained – you need to call Mosaic immediately, then take a deep breath knowing they have your back!!