ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: UTA
Company Size: 1 – 5k Employees / Industry: Telecommunications
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Nadeem Mourad
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had a great experience with Align Human Capital Management. Our technical resource was very knowledgeable, easy to work with and very timely. The company allowed for flexibility as we needed to make policy updates. This caused system updates during our implementation time frame and we still completed the project on time.