ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size: 0 – 1,000 Employees / Industry: Real Estate
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Tracie Cumbie & Cheri Wadlington
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure you have a comprehensive governance framework across all aspects of the project. If something feels like it is being glossed over/ignored, it likely is much worse than you suspect and swift action will be required.
Once you have the right people on the implementation bus, do whatever you can to keep them on the bus and get the project to the finish line.