ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size: 0 – 1,000 Employees / Industry: Utilities
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Stephanie Tuegel
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This is more of customer/project experience than a lessons learned. The key to understanding a true Ultimate Software partner is knowing that they have been in your shoes. As a new customer/client of Ultimate Software, I had little knowledge or familiarity with UltiPro until coming to this organization. I have been working in the HCM space for some time and hadn’t yet worked with UltiPro.
We needed the guidance, proficiency and knowledge of an industry partner that would be able to assist us in performing year end Payroll adjustments for our employee population. With myself having less than 1 year of experience in UltiPro, I needed the assurance from a 3rd party partner that would not only perform the necessary corrections, but provide me the peace of mind that they were accurate – Jubilant did not disappoint! Their team members are leaders in their chosen areas of expertise. I was provided status updates every step of the way and felt confident we had chosen the right partner.
We had an excellent Implementation Consultant – Stephanie Tuegel. She has been our UltiPro go-to resource post go-live and has been an amazing resource to know and have in your corner. It is that relationship that led us to Jubilant and entrusting our project needs to her and the team – Tim Force (COO), Deb Buis (Dir. of Customer Success), Delena Eckstein (Payroll), Jeff DeMars (BI)…all great people and so AWESOME to work with!
I have met several 3rd party partners while attending Ultimate Software’s Connections conference over the past 2 years and Jubilant is the partner I will always work with again and again. You will get the level of service, expertise and communication that you deserve. Choose Jubilant, you will be glad you did – I know I am.