ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation, EC Service Center,
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Decision Maker/Project Lead/ Team Member

Consultant Recognized:  Josh Wright
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  3 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We did the “big bang” and replaced a global SAP HCM system with SuccessFactors HCM suite and this was exactly the right approach. When we started the implementation we had no knowledge internally on the new system and we had to depend on expertise of consultants. The main issue we faced with this situation was, that consultants were experts on their modules, but didn’t have the full picture of our solution at the end. That did lead to some configuration probably perfect for a dedicated module, but not for other integrated processes or modules. Overall it was a great experience and the consultants did do a great job.