ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 10 – 20k Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: David Watts, Sebastian Gonzalez, Pam Bordignon
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work accurately
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Having the right partners in place is always key. They need to meld well with your culture, but also be a subject matter expert not afraid to share best practices from their prior experience.
In regards to slight change in team it was to add additional resources and help us be more successful.