ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors,Ultimate Software
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Health and Safety
Company Size: 1 – 5k Employees / Industry: Consulting
Regions in Scope: North America
Reviewer Role: Project Manager / IT Consultant
Consultant Recognized: Multiple
Project(s) in Scope: Initial EC. Later; Learning, Recruitment, Onboarding, Performance. Now; Health and Safety.
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are changing our approach with our latest module, Health and Safety. In the past projects, we have found desirable solution capabilities or configuration opportunities later in the project that were not presented in the standard “design” phase. Given this, we are doing a longer design effort with the output feeding the configuration and implementation scope and plan.