Software: ServiceNow
Products Implemented: IT Service Management,Customer Service Management
Company Size: 0 – 1,000 Employees / Industry: Internet
Reviewer Role: Decision Maker
Consultant Recognized: Howard Austin
Platform Expertise: 5 out of 5
Implementation Process: 4 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 5 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
Is this partner helping you to deliver the value of ServiceNow that you anticipated? For the most part, yes
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Crossfuze was very patient with our changes to people within our organization on this project.