Software: ServiceNow
Products Implemented: IT Service Management,IT Asset Management,HR Service Delivery,Custom Applications
Company Size: 5 – 10k Employees / Industry: Telecommunications
Reviewer Role: Project lead/builder
Consultant Recognized: Javier Coronado/Matt Craig
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 5 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects well, but our needs change during projects
Was the implementation team who actually performed the work the same team that was proposed?
Slight change to some resources
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
First a caveat – the dates indicated include our work with Virteva, as they were who we started working with prior to their acquisition by Crossfuze. Prior to the acquisition, we worked with a smaller number of developers, so they were very familiar with our instance/requirements/builds. After acquisition, the talent pool grew, which was good, but there was a much larger learning curve. This was understandable under the circumstances. That said, for the most part, I appreciate their professionalism and expertise (knowledge of the platform, expertise, professionalism, familiarity with our instance).