Software: ServiceNow
Products Implemented: IT Service Management
Company Size: 1 – 5k Employees / Industry: Education
Reviewer Role: Project Team Member
Consultant Recognized: Ricardo Sanchez
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 5 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change, we have the same people on projects
Is this partner helping you to deliver the value of ServiceNow that you anticipated? For the most part, yes
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Crossfuze was a very great team to work with. They took extra steps to answer questions regarding the product on ways to solve problems. They delivered services as expected in a smooth and efficient manner.