Software: ServiceNow
Products Implemented: IT Service Management,IT Operations Management,IT Business Management,IT Asset Management,HR Service Delivery,Custom Applications
Company Size: 5 – 10k Employees / Industry: Healthcare / Medical
Reviewer Role: Decision Maker
Consultant Recognized: Alex Hazlett
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 5 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects well, but our needs change during projects
Was the implementation team who actually performed the work the same team that was proposed?
No change, we have the same people on projects
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We’re very happy overall. Competency, quality, & honesty–those seem simple, but they’re sadly difficult to find.