Software: ServiceNow
Products Implemented: IT Service Management,IT Operations Management,IT Business Management,IT Asset Management
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Reviewer Role: Project Leader
Consultant Recognized: Pritesh Gir
Platform Expertise: 4 out of 5
Implementation Process: 4 out of 5
Responsiveness: 4 out of 5
Quality of Consultants: 4 out of 5
Flexibility / Adaptability: 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects well, but our needs change during projects
Was the implementation team who actually performed the work the same team that was proposed?
Slight change to some resources
Is this partner helping you to deliver the value of ServiceNow that you anticipated? For the most part, yes
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Crossfuze provided great support and guidance from knowledgeable consultants.
Crossfuze were very accommodating when the project was delayed from our side due to the emergency pandemic situation. They provided platform Knowledge and project management.