Software: ServiceNow
Products Implemented: IT Operations Management
Company Size: 10 – 20k Employees / Industry: Manufacturing
Reviewer Role: Project Team Member
Consultant Recognized: Alexander Bones
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 4 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects well, but our needs change during projects
Was the implementation team who actually performed the work the same team that was proposed?
Our team changes a lot, little to no consistency
Is this partner helping you to deliver the value of ServiceNow that you anticipated? For the most part, yes
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are looking for more of a partner to help us make right decisions on enhancements to our SN processes instead of just doing what we ask. We don’t have an issue with someone telling us that you can do it THAT way, but for future upgradability, THIS would be a better option. Crossfuze listens and adjusts to our needs, improving the relationship as we go.