ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP,Unit4 FP&A,Unit4 Student Management
Company Size: 250 – 499 Employees / Industry: Higher Education
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Nancy Matanic
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Unit4 has been flexible with our implementation needs. They have accommodated the schedule changes as our different units have requested going faster than initially planned, and going slower than initially planned. There has been a great deal of subject matter expertise, and some patient handholding when needed. Both of those things have enabled our staff to gain confidence in this new system and begin working in it.