Originating Consulting Firm: NGA HR
HR Software:  SAP SuccessFactors
Products Implemented:  Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  8
Reviewer Role:  Decision Maker

Consultant Recognized:  Kevin Littlechild
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– Check out partner’s technical expertise thoroughly – not just that they are experience with the software/vendor in question, but that they have completed projects that are the same/similar as you are proposing. Finding out that your partner has proposed a solution, based on their understanding of your requirements but a Misunderstanding of the software’s capabilities can be a time-consuming and expensive path to travel. Get and check references and sample projects from other clients from both the partner and the software vendor! NGA really knew our requirements, they took the time to listen and reflect and this, combined with our pre-existing relationship meant they had a thorough understanding of what we wanted to achieve.