ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),Payroll,Time Management
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Decision Maker and Project Leader
Consultant Recognized: Erica Carter
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ask questions of how the end results could be better than what you initially asked for. A good partner will help your outcome be better than what you asked for. It is a new system to you but not them, so they will be able to suggest the best way and the best options for your needs.