Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,
Company Size: 1 – 5k Employees / Industry:
Regions in Scope: North America,Europe, Middle East & Africa
Reviewer Role: Project Leader
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5
Implementation Process 2 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We really struggled with project task tracking. We had a dedicated project manager internally and with CCC but things still got lost in the shuffle. We had expected a bit more organization and directedness from CCC both around system design and project organization.