Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: WD Expenses
Company Size: 20 – 50k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Erik Hudson
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would ensure that you have a seasoned project manager on the CCC side. One that can deal with the ambiguity of a team that was made up of different verticals to ensure everyone is accountable for dates/ownership/etc. This should fall on the organization at the end of the day to do most of the heavy lift, but some strategic direction around who should be accountable for what would have been helpful in our specific implementation. (Level setting up front)