ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented: Timekeeping
Company Size: 5 – 10k Employees / Industry: Consulting
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Michelle Sorenson
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This is not something you can just shoe-horn in. You must incorporate significant change management and alter the expectations of some with process change. A project like this will challenge the consistency of this activity in your company and the sooner you can get everyone on the same page with how timekeeping will work, the more successful the project.