ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Gregory Giancola
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had an excellent experience working with Gregory, unfortunately we have not had the best experience with the software solution.