ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation Module
Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical
Regions in Scope: North America,Latin America
Reviewer Role: all of the above. We didn\’t have the resources internally to spread the work and 1 person had to make the decision for 11 countries.
Consultant Recognized: Natasha Lugonova; Gabriela Carrera
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We (both ourselves and implementation partner) underestimated the time and complexity that was required by our small team to complete these 4 implementations (EC, Compensation, PMGM, LMS) across 11 countries, especially given the current state of ‘systems’ in all countries. Too much was run in parallel which just wasn’t possible from a time perspective. We should have catered better to spanish and portuguese members of the team during implementation as a lot of knowledge transfer wasn’t optimized.