Originating Consulting Firm:Integra Associates
ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 1000 – 4999 Employees / Industry: Not for Profit
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Consultant Recognized: Allan Barrow
Systems Expertise 5 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation team worked well together, they had a collaborative approach.
However, Unit 4 needs to significantly improve their customer service.