HR Software: SAP SuccessFactors
Consulting Partner: iXerv
Products Implemented: HCM (HR Core)
Company Size: 5 – 10k Employees / Industry: Other
Regions in Scope: Europe, Middle East & Africa
Level of Complexity: 10
Reviewer Role: Project Team Member
Consultant Recognized: Ricky Shaw
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
iXerv was a great partner to work with during our EMEA employee central implementation. Their communication was fantastic and their flexibility for meetings times was great. We have kept in contact with several of the team members from our project and they are still available for the occasional question when it arises. Fantastic customer service.