HRMS Solutions (HRMS) is an elite group of project managers and technical consultants offering a better implementation experience for organizations who aspire to transform their HR, payroll, and talent management functions using UKG Pro™ (formerly UltiPro). Founded in 2003, HRMS has enabled hundreds of mid-market companies throughout the U.S. and Canada to manage, empower, and optimize their workforce with leading HCM solutions.
We believe in delivering every UKG Pro™ (formerly UltiPro) client’s implementation right the first time. We work side-by-side with the client to deliver an exceptional experience and ensure a successful project outcome. HRMS offers a full range of UKG Pro™ (formerly UltiPro) Implementation services ranging from client-side project management to on-site implementation support and on-going managed services.
Our UKG Pro™ (formerly UltiPro) Services
On-Site Implementation
Our domain experts provide face-to-face analysis, planning, training, and support services to assist with the optimization and utilization of UKG Pro™ (formerly UltiPro) before, during, and after going live.
Staff Augmentation
Need an extra hand? As a reliable extension to your team, our certified UKG Pro™ (formerly UltiPro) experts and HR/payroll practitioners are available to supplement your needs for HR, payroll, and time administration.
Custom End-User Training
HRMS delivers personalized training to your core team and end-users pre- and post-“go-live.” These tailored training services are delivered either remotely or on-site with learning materials and job aides.
Integration & Tech Services
HRMS’ reliable technical experts are available for data conversion and extraction services, advanced BI reporting, and third party integrations to ensure you get maximum value out of your investment.
Managed Services
Our dedicated consultants assist with the configuration, optimization, and daily administration of UKG Pro™ (formerly UltiPro) on month-to-month or unlimited annual packages, providing substantial and predicable cost savings.
Beyond-Your-Launch Support
HRMS is prepared to help you realize your full UKG Pro™ (formerly UltiPro) vision. Our team is always ready to configure the next UKG Pro™ (formerly UltiPro) feature, such as learning, time, talent, performance, or any other functional area.
Contact HRMS to learn more about our UKG Pro™ (formerly UltiPro) Services.
ERP Area: Database Migration Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Chris Richardson Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management,Financials,AMS (Application Management Services),PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: MLM Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great work by HRMS Team.
UKG Benefits Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Benefits Company Size: 0 – 1,000 Employees / Industry: Regions in Scope: North America Reviewer Role: Partner
Consultant Recognized: Chris Robinson Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
UKG Benefits, & Payroll Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Benefits,Payroll Company Size: 100k+ Employees Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Chris Richardson, Kristen Rosiar Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be involved and aware
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Lynette Parker Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS is fantastic. UKG sales is slow to respond and negotiate with
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,AMS (Application Management Services) Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenn Davis Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If you are utilizing only so man y hours a week / month, just make sure you are prioritizing.
UKG HR Core, & Benefits Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Benefits Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It was an overall positive experience. Felecia Mormom was exceptional.
UKG HR Core, Recruiting Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Chris Richardson Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Budget additional time for the discover through configuration phases initially because the pace can become overwhelming if not accounted for.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management Company Size: 0 – 1,000 Employees / Industry: Utilities Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Melissa Snyder Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 3x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
You need a good internal project manager to be responsible for all the little details and hold the internal team accountable.
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would say that my consultant is a subject matter expert, so make sure to come prepared with information pertaining to the project and be ready to have collaborative efforts. Michele was really able to troubleshoot issues on the fly even when details were lacking on our side.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: / Industry: Pharmaceutical / Chemical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Chris Richardson Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Use a project plan as a guide for next steps
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management,PPS (Post Production Support),Compensation, Document Manager, Analytics Company Size: 1 – 5k Employees / Industry: Transportation / Distribution Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Melissa Synder Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 3x time expected Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If purchasing UKG software, please also budget for an integration/implementation partner IF your organization doesn’t have resident experience/education on the system.
I’ve worked with several HR software partners and none really have the continuity, training time, or patience needed for organizations without high degree of systems/IT/etc. understanding/experience.
UKG Ready & UKG Pro Time Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Ready (Formerly Kronos Workforce Ready),UKG Pro Time (formerly UltiPro Time) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials Company Size: 0 – 1,000 Employees / Industry: Government / Military Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Sunshine Brown / Crystal Bowman Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I can’t think of anything – they have been great to work with
UKG HR Core, Benefits, & Payroll Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Utilities Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Nate Miller Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 3x time expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We could not have rolled out this software without the implementation partner. I think the software is solid, but the support provided to new clients is severely lacking.
UKG Dimensions & UKG Pro Time Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions),UKG Pro Time (formerly UltiPro Time) Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management,Financials,AMS (Application Management Services) Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG project management is extremely poor, we would not have been successful without HRMS
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Financials,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Dawn Royer Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would recommend the HR/PR/Accounting/ Benefits teams etc have a clearly identified leads with expectations defined firm the start of the project. The current setup for us is quite complex and we will need additional policy updates. Participation in trainings and use of the training videos needed to be higher for our team.
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure that you are transparent in your needs and time available to work on the implementation.
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For customers considering UKG I would recommend partnering with a 3rd party implementer and not utilizing UKG internal project implementation. This caused excessive delays, frustration, and rework. In hindsight I wish we had contracted HRMS directly to implement this product for us.
UKG Dimensions & UKG Ready Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions),UKG Ready (Formerly Kronos Workforce Ready) Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,PPS (Post Production Support) Company Size: 0 – 1,000 Employees / Industry: Real Estate Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Mike McCoy Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Too smoothly transition to UKG, it’s crucial to engage a consultant. You’ll want a robust team and ample time dedicated to the project; anticipate the need for overtime work.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Rhonda Trimpey Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Rhonda is a great partner.
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Do own homework on cost to bring payroll in house. The numbers provided by UKG were not accurate.
UKG HR Core, Recruiting, & People Assist Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Recruiting / Onboarding,People Assist Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Crystal bowman Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation guidance that UKG provides was not very helpful, so it was critical to find a partner like HRMS. We really appreciated the hands-on learning and as needed guidance that Crystal provided. And that HRMS was willing and able to met our needs by providing services in that manner.
UKG Workforce Central & UKG Pro Time Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central),UKG Pro Time (formerly UltiPro Time) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Voice, Assist, Document Mgmt Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: All my consultants: Elsa, Jenn, Crystal, Connie, Sarah Project(s) in Scope: Optimization / Ongoing support services,last modules implementation
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
All my consultants at HRMS have been fabulous. UKG I am not so thrilled with, but we are making the most of it since we are stuck with it.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Roxie Robinson Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 3x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
When implementing a new HRIS, such as UKG, TAKE THE PROPER AMOUNT OF TIME to do so. Test, test, test! Doing it right to start is easier and more efficient that back-tracking to fix afterwards.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Karah Baier Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is important that someone on your project understands the UKG functionality, and someone that understands the end result the company is looking for. Without both of these key pieces of information and good communication you maybe working through corrections, improvements for a quite a while.
ERP Area: Database Migration Software: UKG Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Employee Surveys / Sentiment Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Ann Comer Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is crucial to have a detail of the project outlined along with the correct contact people for a successful experience. I appreciated the quick response time from the HRMS team.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Mining Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Roxie Robinson & Alisha Schell Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would highly recommend maintaining the partner relationship for at least 18 months. You want to be able to complete some annual activities twice, if possible, with the partner’s assistance.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG is very fragmented all the companys they have bought and have tried to cobble together so it is clunky – wish I would have understood that better
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management Company Size: 1 – 5k Employees / Industry: Business Services (Hotels, Lodging Places) Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Mike McCoy, Karah Baier Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure to fully understand all of the deadlines and amount of work for each step of the process to ensure you have enough internal resources to complete the work in a timely manner to keep your project on time and within budget.
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have them assist early on in the implementation project sooner than later. HRMS seems to be more familiar with the UKG products than the UGK Reps themselves.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Crystal Bowman Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Customization
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our project experience stemmed from an initial Health check to report writing, customizing fields and ongoing learning projects around unused modules to determine how they could best fit our needs.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Crystal Bowman Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It was fantastic. Crystal is great!
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Mike McCoy and Karah Baier Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Start utilizing HRMS from day 1 of implementation and schedule regular sessions separate from weekly work stream meetings.
UKG Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Ann Comer Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ann was a fabulous partner backed by a superb team led by Kay Albrecht. They were always available to answer questions, provide best practice, and give valuable feedback.
UKG HR Core,& Payroll Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Payroll Company Size: 0 – 1,000 Employees / Industry: Regions in Scope: Reviewer Role: Decision Maker
Consultant Recognized: Kay Albach and Linda Buchanan Project(s) in Scope: Optimization / Ongoing support services,Person left
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Much better than we expected
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management Company Size: 1 – 5k Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Mike McCoy Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Report build out
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS Solutions was fantastic to work with and I would absolutely recommend all UKG clients to leverage a consultant in implementing this software. UKG is a great platform but it is very complex and a consultant is a must during implementation to stay on budget and the timeline to implement.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Transportation / Distribution Regions in Scope: North America Reviewer Role: All of the above
Consultant Recognized: Connie Miller Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project consultants weren’t as knowledgeable as I had hoped they would be so I would’ve asked for others who could’ve helped us with best practices sooner in the project so we wouldn’t have ended up with a system that just put our old processes into it.
Owner Response
We strive to follow a process for ensuring that best practices are consistently provided to clients throughout the implementation. Occasionally, this does not always happen due to specific client or consultant circumstances. By having monthly check-in calls with our clients, the HRMS Executive Sponsor can get a sense of how each implementation is going and identify any areas needing attention. When a concern is shared, such as not receiving best practices, it is immediately addressed with the assigned consultant to ensure that the client's needs are being met. Our goal with every customer is that they are getting the most out of their UKG investment, they are pleased with the services we are providing, and ultimately that they are happy with the results. Thank you for your feedback as it helps improve upon our processes and the quality of implementation services we deliver.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management Company Size: 1 – 5k Employees / Industry: Food Service Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenny Rosengren, Karah Baier Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
UKG Benefits Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Benefits Company Size: 0 – 1,000 Employees / Industry: Legal Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Morgan Merris Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG is tough! HRMS has helped us through Life Events and Morgan is wonderful.
UKG Payroll Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Payroll Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Ann Comer! Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
UKG HR Core, Recruiting Project
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Recruiting / Onboarding Company Size: 1 – 5k Employees / Industry: Entertainment / Recreation Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Crystal Bowman Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The consultants were very patient and helpful. If there was a questions in an areas out of their expertise, they were honest in admitting, but still researched the answer with a colleague. At first, I felt my questions were stupid but they made me feel at ease which made me more open to asking questions.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Construction / Home Improvement Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Kay Albach, Linda Buchanan, Michele King Project(s) in Scope: managed payroll services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall I have no negative comments. Planning and execution of the project was spot on and Kay Albach and Linda Buchanan were awesome to work with.
UKG Benefits, & Payroll Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Accounting Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1),payroll processing
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS was a great partner. UKG was not responsive and made many errors. Some we are still working to correct.
UKG Payroll Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Payroll Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Rachel Saenz and Kay Albach Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software),PlanSource Products Implemented: Recruiting / Onboarding,Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Other Regions in Scope: North America Reviewer Role: on PlanSource side
Project(s) in Scope: implementation
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS was great with the UKG implementation assistance, but benefits could have been provided more assistance with PlanSource
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS was great.
UKG implementation team was not sympathetic to our issues.
The implementation team was not easy to work with when we came across issues.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Mike McCoy and Jenny Rosengren Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS solutions was the reason we have been successful in the process.
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Research / Science Regions in Scope: North America,Europe, Middle East & Africa Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I highly recommend using a partner in your implementation, the goal of UKG to get you implemented is slightly different than ensuring your business is trained/educated and ready for a new system.
I also highly recognize going through a blue printing process with the consultant prior to implementation with a partner so you can discuss any changes required from current state to future state and be prepared prior to the beginning of the implementation.
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For Lessons Learned, be prepared with your reporting needs. The BI total is robust but difficult to use at the onset.
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Financials Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenny Rosengren Project(s) in Scope: Initial deployment (Phase 1), Add-on deployment (Phase 2, and not in the original SOW), Optimization / Ongoing support services, Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our HRMS Solutions partner was amazing to work with. The biggest hurdle to this whole project was UKG as the software vendor.
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Jenny Rosenberg / Mike McCoy Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 3x time expected Cost vs. Expectations: 3x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS was a life saver in this HRMS project with UKG. We would not have made this far with out them.
UKG Benefits, Payroll & Time Implementation Project
5/ 5
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: Benefits, Payroll, Time Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America,Europe, Middle East & Africa Reviewer Role: Project Team Member
Consultant Recognized: Jenny Rosengren Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 3 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Use for as much training as possible
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll, Employee Surveys / Sentiment, Benefits Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Jenny Rosengren, Mike McCoy Project(s) in Scope: Initial deployment (Phase 1), Add-on deployment (Phase 2, and not in the original SOW), Optimization / Ongoing support services, Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Delta Dental of Colorado could not have converted to UKG without the expertise of HRMS (Jenny and Mike). The UKG TPA Spenser Thomas was nothing short of incompetent…period. Jenny was hands-on with the implementation and configuration.
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Niels has been terrific to work with. We had a transition of workers during the project, which I feel delayed the outcome.
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Donn Gomez Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Donna Gomez has set the bar high for customer/client excellency. She is extremely knowledgeable, effective, efficient and extremely patient. We would not have been successful with our first launch without Donna!
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Leave Tracking Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Kay Albach Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure that there is plenty of time available and that open communication is not only fostered but genuinely valued.
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It was a good experience.
UKG Benefits & Payroll Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Ann Comer Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We should have utilized HRMS from day one.
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure to negotiate the cost of integrations with UKG into the contract. Integrations are expensive and were an unbudgeted expense for us in the project.
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Mike McCoy Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would have liked to know that the implementation was of the product would require a number of different project teams and that neither team has knowledge or understanding of the product as a whole. They are only experts in their functional area, which is problematic when the customer is trying to understand the flow of information and how one area works with another. Unfortunately, not even our assigned project manager has knowledge of the various areas of the complete system we purchased.
Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Financials Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation process for UKG is extremely structured and teams are very siloed. We had a lot of frustration with the vendor’s inability to think outside the box and provide assistance. Thankfully, our consultant was able to provide a lot of assistance through the process.
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Accounting Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,crisis management
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 3x time expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Donna has been an absolute asset in a project implementation that can only be described as negligent from the vendor UKG’s side. She partnered with my team and continues to assist in troubleshooting, crisis management and ongoing assistance in whatever new error is discovered.
Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,compensation Company Size: 0 – 1,000 Employees / Industry: Communications Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Allow companies to interview a few consultants before assigning one immediately.
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Food Service Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Crystal Bowman Project(s) in Scope: Optimization / Ongoing support services,Training,Performance Management
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It took some time to understand the jargon and how each platform draws information.
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,projects are ongoing – not complete yet Company Size: 0 – 1,000 Employees / Industry: Accounting Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project experience was (and is) better than great! Lesson Learned for future clients – look internally at all projects and or competing priorities to evaluate & manage your expectations. This team is efficient and moves very fast; it is always helpful to prepare for this.
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Accounting Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Your implementation consultant will be VITAL to keeping you on track. There are so many moving parts we are so thankful we used Donna Gomez with HRMS Solutions.
ERP Area: HR/Human Capital Management Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management Company Size: 0 – 1,000 Employees / Industry: Internet Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenny Rosengren Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The merger between Ultipro and Kronos is still very new. There is a lot to learn internally about the two projects, which often felt like the left hand not knowing what the right was doing. This led to a lot of bumps on the road.
If you’re planning to implement Workforce Ready and Ultipro at the same time, push to ensure your implementation team has experience working across both.
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We only used HRMS for a few hours of time at the very end. I had such a great experience with them that I would recommend using them throughout your implementation.
UKG HR & Human Capital Management Implementation
5/ 5
Software: Ultimate Software (now UKG) Product: HR & Human Capital Management Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Shadana Hill Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our project experience was impeccable! We didn’t have any issue or concerns with our representative. She was very informative and helpful at all times.
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenny Rosengren Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Play in the test sandbox to get a good feel of the software. It will help as you get into your own system.
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Set clear expectations all around, change management is critical. It is important to communicate early and often.
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Non-Profit Regions in Scope: North America,Europe, Middle East & Africa,South Asia Reviewer Role: Project Leader
Consultant Recognized: Shadana Hill Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For Ultimate Software my feedback is that the estimations provided include ONLY configuration for the talent modules. The reality is that the organization implementing has many other items to plan for. But when you engage with the Ultimate Talent team the clock for configuration starts ticking according to their internal KPIs. This was actually something a colleague who implemented had shared and while I tried to stay ahead it still became an issue. This was not true with their CORE implementation team. They were GREAT!
We engaged HRMS Solutions to support the Talent module rollout due to the constraint of capacity on our team and the pace of the Talent consultants. Shadana’s experience, solution oriented approach and flexibility were a huge asset to help us stabilize the work while we continue to transition Core Payroll and benefits to operational support while launching Talent modules. I would rehire HRMS and ask for Shadana in a minute for future projects. The Ultimate team overall was terrific – it was just the Talent module launch team that seemed disjointed. The rating below is for HRMS Solutions
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials,GL Company Size: 0 – 1,000 Employees / Industry: Business Services (Hotels, Lodging Places) Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenny Rosengren Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training,report building
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lessons learned, if possible start capturing input early in the project, then work towards those continuous improvements. Jenny’s involvement with the integration helped me have a seamless transition with minimal interruptions.
Software: Ultimate Software Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Mike McCoy Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ultimate Software is a great tool to use but you need to be prepared for all of the time it takes to customize it to your organization. HRMS Solutions helped us stay on track throughout the project and their consultant was our right hand man.
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Mike McCoy Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation team that I worked with was phenomenal. I would highly recommend implementing the first of the year to avoid having to transfer opening balances from your prior system.
Software: Ultimate Software Products Implemented: HCM (HR Core), Recruiting / Onboarding, Payroll Company Size: 0 – 1,000 Employees / Industry: Education Regions in Scope: North America Reviewer Role: Consultant
Consultant Recognized: Donna Gomez Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Allow a lot of time for the implementation. Schedule weekly phone calls and have one person as the SME for each function.
Software: Ultimate Software Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Michelle Waddoups Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I really didn’t think I would need consulting services, until Michelle. She provided such comfort. She was always looking out for the best interest of our company
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Benefits Prime (PlanSource) Company Size: 0 – 1,000 Employees / Industry: Biotechnology Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenny Rosengren Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure all requirements are finalized prior to implementation, with the proper channels to approve enhancements.
Software: Ultimate Software Products Implemented: Product Enhancements Company Size: 1 – 5k Employees / Industry: Food Service Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Candy Project(s) in Scope: Optimization / Ongoing support services, product enhancements
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Spend the resources to work with HRMS. They truly make frustrating situations go away and make the ease of new enhancements enjoyable.
Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Crystal Bowman Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our experience with HRMS has been stellar. They are very knowledgeable, responsive, professional and so easy to deal with. They are flexible, honest, dedicated and pleasant to work with. I could not be more pleased with the entire team.
HR Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Perceptions Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Level of Complexity: 8 Reviewer Role: Decision Maker
Consultant Recognized: Shadana Hill Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Do not implement this size of project during the busiest time of the year, year-end.
HR Software: Ultimate Software Products Implemented: HCM (HR Core),Recruiting / Onboarding, Payroll, Financials Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Level of Complexity: 7 Reviewer Role: Project Team Member
Consultant Recognized: Candy Hammett Project(s) in Scope: Initial deployment (Phase 1), Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 2 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Begin the process at the beginning of the year and work through launching each area throughout prior to live mode. After all set up done, I would suggest a secondary team to review set up to ensure accuracy
HR Software: Ultimate Software Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Computers (Hardware, Desktop Software) Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America Level of Complexity: 7 Reviewer Role: Project Leader
Consultant Recognized: Bonnie Webber Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would’ve hired HRMS sooner!
HR Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Food Service Regions in Scope: North America Level of Complexity: 5 Reviewer Role: Project Team Member
Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The consultants were incredibly knowledgeable and organized. I would highly recommend HRMS to any firm.
HR Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Level of Complexity: 7 Reviewer Role: Project Leader
Consultant Recognized: Shadana Hill Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A consultant is needed to help you with all the small things you wouldn’t normally consider.
HR Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,WFM, Benefits, Perception and Ticketing Company Size: 0 – 1,000 Employees / Industry: Biotechnology Regions in Scope: North America Level of Complexity: 7 Reviewer Role: Project leader, decision maker and lead on 75% of project components
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Use your consulting partner’s time wisely. Ask them how they can assist you if you aren’t sure how they can support you. Their time is valuable and their knowledge invaluable. Take advantage of the resource you have to help you.
HR Software: Ultimate Software Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: Europe, Middle East & Africa,North America Level of Complexity: 8 Reviewer Role: Project Leader
Consultant Recognized: Bonnie Webber Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRMS and Ultimate did a great job with the implementation
Ultimate Software Payroll Implementation
4/ 5
HR Software: Ultimate Software Products Implemented: Payroll Company Size: 0 – 1,000 Employees Regions in Scope: North America Level of Complexity: 9 Reviewer Role: Project Leader
Consultant Recognized: Candy Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are still very much in the early stages of the project. Only 3 months in so far.
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Founded in 2003, HRMS Solutions is an exclusively UKG implementation services consulting firm who works with organizations aspiring to transform their HR, payroll, and talent management functions with HCM technology. HRMS has enabled hundreds of mid-market companies throughout the U.S. and Canada to manage, empower, and optimize their workforce utilizing UKG solutions.
Close to half of Enterprise Software implementations fail outright – or fail to deliver the desired outcomes anticipated. While the reasons for these failed projects are many, a common trait is a lack of proper planning and readiness at the outset combined with unrealistic project timeframes.
No matter the size of your company, software implementation is a challenging task that requires careful planning and execution. Few people within an organization understand how time consuming a software implementation actually is, and many rush into rolling out new functions without careful consideration of details.Underestimating the level of effort and time a successful project actually takes is the first step towards project failure.
The allure of rapid implementations is real, with customers being baited by vendors promising quick and easy implementations with lower price tags – but these implementations carry a much greater risk of failure than those done with a comprehensive and thorough approach in HCM implementation.
“How Fast Can We Go?” Mentality
It’s said for projects they can be good, fast, or cheap—but you can only pick two of the three.
Over the past 15 years, technology has advanced beyond what human services can keep up with. While technology can be highly beneficial and improve business efficiency, no matter what the industry, software in itself will not do the job for you. Companies still have to know how to use and configure it. The common implementation client usually forgets this.
These clients, usually companies with several hundred to several thousand employees, want high quality implementations in half the time and half the price. They are focused on solving their issues as quickly as possible and without the giant price tag.
A speedy implementation at half the price is very attractive when facing a problem that is costing more time and resources as each day passes. Although the reality is that these quick and cheap implementations are incredibly hard to deliver and the client usually walks away disappointed and full of regret.
Rapid Implementation and Risk
A rushed implementation can send negative ripples through your entire organization and cause future problems ultimately leading to project failure.
Hiccups in the early stages of a go-live can have long-lasting negative impacts. When an implementation is fumbling, individual and team morale takes a hit, and your employee population may start to lose faith in your choice of vendor. Accounting for your employee population during an implementation can help keep risk down.
HRMS Solutions and a Thorough HCM Implementation
HRMS Solutions offers businesses a unique customer focused and thorough HCM implementation approach.
Starting with a choice, and working with companies to implement a solution that best fits their needs, HRMS Solutions values candor and realistic approaches rather than just telling the client what they want to hear.
While a client who is looking for a rapid implementation may not appreciate HRMS Solutions’ blunt honesty in the initial stages, having a realistic conversation up front is crucial to a successful implementation.
HRMS aims to provide their clients with the best experience they’ve ever had when purchasing and implementing software technology.
It’s important to deliver every implementation right the first time.
Benefits to Having HRMS Solutions Involved Early
HRMS Solutions is dedicated to educating and helping their clients to make better, more informed decisions about the solution that is right for their organization. Defining operational and business requirements early on and keeping them in mind throughout the design phase is crucial in any successful implementation.
By coming to the table early and with the understanding that their client knows little to nothing about the capabilities of the software being implemented, HRMS Solutions is able to spend the majority of time early on sharing, explaining, and helping their client understand the choices they will be making and the impact of those choices. The more a client is educated, the more they can properly tell you what they want.
“We come to the table with the understanding that the client knows little to nothing about the capabilities of the product. When you get to the point of the design phase, clients and vendors usually rush over this step. HRMS spends a significant amount of time up front orienting, sharing, explaining and telling clients the differences and impacts of choices they will have to make. Our clients are more educated in terms of their ability to tell us what they want and what it’s going to look like before anyone has laid a single brick. Clients really appreciate this level of detail.” – Mike Maiorino, Founder & CEO, HRMS Solutions
Project Consultants with First Hand Experience
HRMS Solutions’ premier service approach is executed by an experienced team of certified consultants who believe in delivering exceptional service. This team of UKG certified consultants offer clients a better implementation experience and ensure worthwhile project outcomes, because these consultants are not only experts in the software being implemented, they are practitioners with firsthand experience.
These consultants are able to relate and guide clients through the implementation process because they have been in their shoes before. For HRMS, it’s very important to evaluate their project consultants on client outcomes, which includes surveys and feedback throughout the project.
HRMS Solutions and Project Success
Software and processes are constantly changing, and therefore HRMS has curated a highly engaged feedback process to ensure they are constantly evolving and improving as a company.
Advice for Future Customers
Implementing new software is always a challenge, even for the most flexible companies, but setting realistic goals and not rushing through the design process can lead to a successful outcome without any regrets. Always remember that it’s best to measure twice and cut once.
“Beware of the commoditization of professional services. Customers who take a longer implementation approach and spend a reasonable amount of time on their implementation, 4 – 6 months versus 12 weeks, will always have a better outcome,” said Mike.
Lastly, Ben said, “Don’t underestimate the effort involved, but do know the effort you do put in will directly transfer to value at the end of the day. Clients who go into an implementation with the mentality that it will be quick and easy, are usually the clients that come to HRMS for additional help and support later to try and clean things up.”
Learn more about HRMS Solutions thorough approach in HCM implementations on their Raven Intelligence profile.