ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Reporting
Company Size:  5 – 10k Employees  /  Industry:
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America
Reviewer Role:  Decision Maker

Consultant Recognized:  Jennifer Tucker – The entire team was valuable to the success of the project, and I’d especially like to recognize Jennifer Tucker, who served as the team leader. Her expertise in project management, leadership, and UKG played a critical role in driving the project forward and ensuring its success.
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training,Optimization / Ongoing support services,Acquisition Support

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Strong teamwork with your implementation partner is key to a successful HR technology rollout and to maximizing the long-term value of the software. Partnering closely throughout the project, and continuing collaboration even after go-live, can significantly enhance software adoption and utilization. Having the right partner truly makes a difference.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll, Financials, PPS (Post Production Support)
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Robert Hay
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Having a partner to assist along with the project was crucial to our success

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Fahim was amazing to work with. Very knowledgeable on the Dayforce product, made recommendations and helped solution for complexities based on our business operations.

HR Software:  Ultimate Software
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Level of Difficulty:  5
Reviewer Role:  Decision Maker

Project Status:  My company has completed our project!

Consulting Partner:  ihouse
Project(s) in Scope:  Optimization / Ongoing support services
Most important decision criteria:  Experience,Reputation
Partner NPS Score:   9

Systems Expertise  5
Implementation Process  5
Responsiveness  5
Quality of Consultants 4
Flexibility / Adaptability 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We typically don’t go outside for expertise but iHouse and this project is evidence we should think about this more.

HR Software:  Ultimate Software
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees
Regions in Scope:  North America
Level of Difficulty:  2
Reviewer Role:  Project Leader

Project Status:  My company has completed our project!

Consulting Partner:  ihouse
Most important decision criteria:  Price,Experience,Reputation
Partner NPS Score:   8

Systems Expertise  4
Implementation Process  4
Responsiveness  4
Quality of Consultants 4
Flexibility / Adaptability 4

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

Total Cost Benefit (Annual): 100000

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Work done by ihouse was exactly what was agreed upon and needed. Overall Learning implementation hit roadblocks, but this was due to the UltiPro platform and course partner (Schoox).

HR Software:  Ultimate Software
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Level of Difficulty:  5
Reviewer Role:  Project Leader

Project Status:  My company has completed our project!

Consulting Partner:  ihouse
Project(s) in Scope:  Optimization / Ongoing support services
Partner NPS Score:   9

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

Total Cost Benefit (Annual): 500000

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

HR Software:  Ultimate Software
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Financials
Company Size:  0 – 1,000 Employees
Regions in Scope:  North America
Level of Difficulty:  7
Reviewer Role:  Project Leader

Project Status:  My company has completed our project!

Consulting Partner:  ihouse
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Most important decision criteria: 
Partner NPS Score:   9

Systems Expertise  4
Implementation Process  4
Responsiveness  5
Quality of Consultants 4
Flexibility / Adaptability 4

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

Total Cost Benefit (Annual): 100000

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Give yourself extra time for implementation. Vendors will say they can implement in a set amount of time – double it or triple it. Also, clean up your historical data – scrub, scrub, scrub – before you upload.

What HCM vendor have you chosen / implemented?  Ultimate Software
Your HCM Project Status:  My company has completed our project!
Modules Implemented:

• HCM (HR Core)
• Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
• Recruiting / Onboarding
• Payroll

How did you find your partner / consulting organization? We did our own research

How many proposals did you receive from implementation partners / consulting organizations? 2
What were the most important criteria for choosing your implementation partner?

• Price
• Experience
• Location

What type of project(s) did you complete (or are in process with) with this vendor?  Initial deployment (Phase 1)
What was your role in this project?  Project Leader

How likely would you be to recommend your chosen PARTNER?

‎9 out of 10

Please tell us about your level of satisfaction with your chosen partner (Systems Implementer)

• Systems Expertise  ‎5 out of 5
• Implementation Process ‎5 out of 5
• Responsiveness‎  4 out of 5
• Quality of Consultants  ‎4 out of 5
• Flexibility / Adaptability  ‎4 out of 5

Please rank the SPEED of the implementation vs. your expectations
Right on schedule!

Please rank the COST of the implementation vs. your expectations
Exactly what we budgeted

What strengths did you feel your partner brought to your project?

Geat knowledge of the system

Have you realized cost benefit from your HCM implementation?

$130,000 / year

Please rate the level of complexity of your HCM Implementation

Somewhat difficult

How many countries were in scope? 10

What regions were in scope?
Europe
North America

How well did your implementation partner scope the work and understand your needs during the pre-sales process?

Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?

No change

 What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience

Spread out the implementation of modules

Your organization size…

0 – 1,000 Employees