With over 200 successful partnerships and more than a decade of experience, HyBridge Solutions provides proven professional services for UKG’s full suite of products, including managed and legacy support, Boomi integration, customized end-to-end training solutions, change management, program management, and process mining. Our team of experienced UKG consultants explores beyond the tactical execution of a project to fully understand how a solution fits your organization’s unique requirements. We partner with you to align UKG’s industry-leading Human Capital Management (HCM) and Workforce Management (WFM) software solutions with our proven HyBridge Solutions Methodology to increase efficiency and deliver improved customer, patient, and employee satisfaction.
At the core of our success is our strong company culture. The founding partners of HyBridge spent many years working together prior to its inception, and it was here that they discovered the key to a successful company: people. Since 2006, HyBridge has organically grown and fostered a team of the most experienced consultants in the industry. We emphasize excellence by being transparent, collaborative, responsible, and innovative. These core values have been exemplified through the way we work as a team and deliver only the highest quality results to our customers. Through this, we are proud to have been recognized for awards such as 2021 UKG Innovator of the Year, 2023 UKG Collaborator of the Year, 2023 Best Company Outlook, and Certified as a Great Place To Work® in 2023 and 2024.
Deployment Services
Whether you’re migrating or implementing a new UKG solution, you need it done right the first time without interrupting your day-to-day processes. Our team of experts has extensive knowledge of UKG software coupled with first-hand industry experience. We deliver faster time-to-value without disrupting your productivity and give you peace of mind knowing you have a reliable partner to help you every step of the way.
– Migration: We can move you from on-premise to the cloud OR move your established cloud-based system to the latest solution while providing scalable, innovative options to speed up time-to-value.
– Enterprise Implementation: Realize the full capabilities of your system with a team that comprises of functional and technical professionals with diverse industry experience who truly understand the project from all perspectives.
Perpetual Value Services
Realize the full potential of your investment with scalable long-term or short-term managed services, enablement, and optimization. HyBridge Solutions ensures you will have everything you need to operate at maximum efficiency.
– Transitional Support: Whether you’re migrating, upgrading, or implementing a new UKG system, we have your legacy system covered with scalable ongoing support so that you can focus on strategic initiatives while your daily operations continue
– Cloud Managed Support: Our U.S.-based team offers a complete range of 24/7 Tier 1 and Tier 2 technical and application support for your UKG systems so that you will no longer have day-to-day maintenance taking time away from productive value-added work for your customers.
– Consulting as a Service (CaaS): Get the superior consulting services that you need when you need them at a lower price compared to traditional FTE staff augmentation models. By leaning on the experts at HyBridge, you can avoid “single-threaded” resource issues, knowledge gaps, and lack of redundancy in your support model.
– Programming as a Service (PaaS): Leverage the nation’s most knowledgeable team of UKG technical experts to provide all your programming and development needs with a fixed monthly cost.
– Continuous Improvement: By coupling detailed assessments with data mining, we can validate the success of your program strategy. Our assessments will identify any current issues and opportunities to automate your processes, while leveraging your data allows us to recommend an optimal future state with cost savings and an increased ROI. With access to valuable insights, you’ll be empowered to make better decisions.
36 Reviews for HyBridge Solutions
Raven Certified
3155 Reviews
UKG Workforce Management Project by HyBridge Solutions
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions Products Implemented: HCM (HR Core) Company Size: 10 – 20k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jenna Taylor Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Communication and engagement are key. HyBridge listened to our needs and adapted when needed. We are currently in Phase 1 of the project.
Raven Certified
3155 Reviews
Workforce Management (Time & Labor Management) for UKG Dimensions by HyBridge Solutions Inc
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions Products Implemented: HCM (HR Core),Benefits,Payroll Company Size: 10 – 20k Employees / Industry:Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Erin Douthit Project(s) in Scope: Assessment
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The HyBridge Project team was wonderful and helped identify the appropriate resources for all areas.
Raven Certified
3155 Reviews
UKG HR/HCM Project by HyBridge Solutions
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: Payroll Company Size: 5 – 10k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Jennifer Stuckert, Shawn Cunningham, Kelly Meyer Project(s) in Scope: upgrade from UKG WFC to UKG PRO WFM
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Communicate, communicate, communicate and ask questions. Hybridge has been very responsive to all our questions and concerns in a very timely manner. Special daily office hours were added for access to the Timekeeping SME and it was extremely helpful to have that time.
Raven Certified
3155 Reviews
ERP Area: WFM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials,AMS (Application Management Services) Company Size: 10 – 20k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Shanett Cole Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have confidence that the Hybridge team knows the products they support. Hybridge is very knowledgeable and are very responsive to the needs of the project. Shanett assembled a great team to address every need on our project. They always made us feel heard.
Raven Certified
3155 Reviews
UKG Payroll in the Healthcare Industry
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: Payroll Company Size: 5 – 10k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Kyle Kaiser Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I am not in a position to give overall feedback to the project details, but would like to offer individual feedback for Kyle Kaiser, Hybridge Consultant, as he has been phenomenal in his role! He is incredibly helpful and responsive to needs. He goes above and beyond to assist with anything he can to help us be successful. He is a hard worker and puts whatever time is needed into the project. His style of direct and honest communication is refreshing! I would recommend Kyle to work with any organization as he educates himself quickly, shares that knowledge and has a “can do/will do” attitude. I have so enjoyed working with him.
Raven Certified
3155 Reviews
UKG Dimensions Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: Time Management Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hybridge Solutions has gone above and beyond our expectations. They are super knowledgeable and always has recommended solutions for us during our project. They tailor their workflow to suit our special needs and are very friendly and always work with a smile. Christine Schrank is our Advanced Scheduling lead from Hybridge and she is always on top of her game. No matter what issue or pain point we bring to her she always has recommended solutions for us and builds it in our UAT environment so we can visually see it. She is always thinking ahead so that we do not fall behind schedule and we can have a smooth implementation.
Raven Certified
3155 Reviews
UKG Workforce Central Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Anna McGee Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have learned you can get all the experts together when you are forming a team, but you can still end up with the wrong people. Anna McGee is amazing. She brings positive energy, lots of knowledge, and keeps us pushing through the project. I’ve worked with a lot of PMs in my career. Anna is the best one I have ever worked with!
Raven Certified
3155 Reviews
UKG Payroll, Employee Surveys Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: Payroll,Employee Surveys / Sentiment Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are fortunate to have partnered with HyBridge Solutions. This week we saw live demos in our system built by our Scheduling Lead, Christine Schrank, to show our nursing leaders a sneak peak into the future of our UKG Implementation with Advanced Scheduling. We have been supported every step along the way and recommend HyBridge Solutions to anyone looking to implement UKG Pro WFM!
Raven Certified
3155 Reviews
UKG Dimensions Payroll Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: Payroll Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Jenna Taylor Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I’m not the best person to judge the overall Lesson’s Learned but Jenna was very helpful.
Raven Certified
3155 Reviews
UKG Dimensions Time and Labor Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: Time and Labor Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Michael Brown Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Michael is good relevant experience for your requirement. His recommendations are well received and in line with the business expectations.
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Driving Digital Transformation Success in Healthcare: A Conversation with HyBridge Solutions
Digital transformation has become a crucial aspect of the healthcare industry, revolutionizing the way organizations operate and deliver care to patients and employees. In a recent interview, Jake Hammett, Senior Director of UKG Solutions and Strategy at HyBridge Solutions, shared the story of a successful digital transformation project at a large regional healthcare system that they helped to lead.
HyBridge Solutions, a premier consulting partner of UKG and Infor software, specializes in providing ERP and workforce management solutions to healthcare organizations. This article explores key insights from the interview, highlighting the challenges faced by the healthcare system, the solutions provided by HyBridge Solutions, and the secrets to their digital transformation success for any software project.
About this South Carolina-based Regional Healthcare Organization
This prominent healthcare organization in South Carolina, has over 10,000 employees working across five hospitals and various other facilities. Known for their innovative procedures and dedication to excellence, they have been a beacon of quality patient care in the Spartanburg community for over a century.
The relationship between them and HyBridge Solutions began nearly a decade ago, initially focusing on an ERP project and subsequent upgrades. HyBridge’s stellar performance during this engagement paved the way for further collaboration on UKG initiatives, including transitioning to Dimensions, UKG’s workforce management and employee engagement suite.
Challenges Which Drove the Digital Transformation Effort
The primary drivers for this organization’s digital transformation centered around enhancing the overall employee experience, automating manual processes, and integrating their timekeeping and scheduling solutions. They aimed to replace their existing nurse scheduling application with an enterprise solution and replace their aging telephony solution with modern punch-in methods.
For the team, the move from analog phone punching to the UKG Dimensions Mobile app was a game-changer.
Employees could now punch in at their work location, see schedules, request time off, pick up open shifts, and conduct self-scheduling activities. The mobile app also facilitated advanced features like missed punch workflows and allowed employees to review and approve their timecards every pay period.
Despite facing bandwidth challenges and turnover, the core team remained undeterred. The project culture was one of open communication and collective problem-solving. Even with COVID-19 constraints limiting onsite interactions, the team managed to work closely, providing onsite presence to roll out the product during ‘road shows’ and for final go-live.
HyBridge Solutions & the Value They Bring to Healthcare Clients
The success of previous projects and the trust built over time led the healthcare organization to choose HyBridge Solutions as their partner for this digital transformation initiative. The long-term relationship proved valuable in understanding the customer’s needs and aligning the solutions accordingly.
HyBridge Solutions, with its expertise in UKG’s time and labor management application, not only met the organization’s initial goals, but also exceeded expectations by adding more functionality to the system.
By replacing the existing nurse scheduling system, decommissioning the unsupported time-punching product, and the introduction of a mobile app, HyBridge Solutions enhanced the organization’s overall employee experience. With streamline scheduling and an increase in employee engagement, utilization rates skyrocketed.
Collaborative Approach and Change Management
A key factor in the success of this digital transformation project was the collaborative approach adopted by HyBridge Solutions and the healthcare system.
The project team worked closely together, maintaining open communication and understanding with evolving requirements. They not only focused on designing the system but also paid attention to change management.
Road shows were conducted to inform stakeholders about the upcoming changes, and a comprehensive training package was developed to ensure a smooth transition. The team was also present on-site during the go-live phase, addressing any questions or issues that arose.
Advice for Software Customers Starting a Project
Jake shared valuable insights and advice for organizations planning a digital transformation project. One of the secrets to success is having a clearly defined path and understanding the project’s goals and expected outcomes.
Organizations need to assess whether their internal staff can handle the project or if external expertise is required. Allocating the right resources with the necessary skills and bandwidth is crucial and essential for a successful project execution, especially when there are competing projects in progress.
HyBridge’s Customer Delivery Metrics and Reviews Ratings
Summary
The digital transformation journey undertaken by HyBridge Solutions in collaboration with the large regional healthcare system demonstrates the power of technology in overcoming complex operational challenges and enhancing the employee experience. By leveraging their expertise in UKG and Infor software, HyBridge Solutions successfully addressed issues such as outdated scheduling systems, unsupported products, and manual processes. Through a collaborative approach, effective change management, and clear communication, the project achieved its goals and exceeded expectations. This success story serves as an inspiration for healthcare organizations embarking on their own digital transformation journeys, emphasizing the importance of strategic partnerships, defined goals, and a focus on delivering sustainable and impactful solutions in the ever-evolving healthcare landscape.
Learn more about HyBridge Solutions on their Raven Profile
About Raven Intelligence
Raven Intelligence is an independent review site that helps customers make an informed choice about their consulting partner. While we work closely with software vendors, we have no affiliation, sponsorship or endorsement from them.
QDoes HyBridge provide technical development services for UKG?
Yes, HyBridge has a Technology Practice dedicated to providing a full spectrum of technical services to our UKG clients across all industries, including those that own Workforce Central, Dimensions, and Pro.
QDo HyBridge resources have industry-specific experience?
Yes, many of our Solution Consultants have industry-specific backgrounds combined with UKG software expertise. HyBridge provides UKG Professional Consulting Services to clients across all industries.
QDoes HyBridge provide client-side support for UKG?
Yes, our client-side support includes a full range of managed services support (Legacy System Support, Consulting-as-a-Service, Stabilization Support, etc.) to provide our client partners with UKG project-based work for new or existing projects.
QWhat professional services does HyBridge Solutions provide?
HyBridge is a national provider of UKG Professional Consulting services and solutions to clients across multiple industries. We provide a full spectrum of services including but not limited to:
System Implementation and Optimization
Integration Planning & Development
Migration & Deployment
Project Leadership
UKG Managed Services
Strategic Planning & Assessments
Customized Training and Organizational Change Management
QWhere can I get more information on HyBridge to discuss our needs?
You can reach out to us using the Contact Us page on our website: https://www.hybridgesolutions.com/contact-us
QIs HyBridge a UKG Services Partner?
Yes, HyBridge is a long-term UKG Services Partner
QWhat experience does HyBridge have in providing UKG professional services?
15+ years of knowledge and expertise
QWhere is HyBridge Solutions located?
HyBridge is based in Atlanta, Georgia, with the administrative staff working at our secondary office in Spartanburg, South Carolina. With most employees working remotely, we have consultants in all time zones across the United States.
Q Are HyBridge consultants UKG certified?
Yes, most of our UKG Consulting team is cross-certified in multiple UKG Solutions, which include Dimensions, Pro, and Workforce Central. We also have an experienced and certified UKG Technical team comprised of Business Analysts, Boomi Developers, and more.
