OneSource Virtual is a global leader in BPaaS services exclusively for the Workday application. Dedicated to delivering technology-enabled solutions that leave the old way of outsourcing behind, OSV partners with customers to increase value and sustain performance across the entire Workday life cycle.
Offering deployment, consulting, in-application finance and accounting services, payroll, benefits and application management services (AMS) our goal is simple: Help customers maximize their Workday investment, and provide the highest level of customer satisfaction.
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
Glassdoor Revenue: $100 to $500 million (USD) per year
Glassdoor Ownership Type: Company - Private
Glassdoor Founded: 2008
Glassdoor Headquarters:Dallas, TX
# of Workday Projects Completed:1000+
Countries Covered:NOAM, Western Europe, Rest of Europe, LATAM
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
OSV took the time to get to know us. Workday is so configurable that this is a necessity. Your implementation partner has to be a true partner and lead you where you don’t have enough experience with Workday and follow you where you know exactly what you need. Communication is key, especially in testing.
Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,AMS (Application Management Services) Company Size: 5 – 10k Employees / Industry: Pharmaceutical / Chemical Regions in Scope: Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Leader
Consultant Recognized: Frank Schoenenborn Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 10 – 20k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia Reviewer Role: Project Sponsor
Consultant Recognized: Eric Orgen Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
True partners! They are very organized and clear with customer communication. Since their technical knowledge is so good, we were ahead of schedule and under budget. We highly recommend OSV!
Raven Certified
3155 Reviews
Workday HCM, Recruiting, Onboarding, Benefits, Payroll, Time & Attendance Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,time and attendance Company Size: 1 – 5k Employees / Industry: Legal Regions in Scope: North America Reviewer Role: Decision Maker
Systems Expertise 3 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Plan for more time and more pre-work to the implementation
Raven Certified
3155 Reviews
Workday HR Core, Benefits, & PPS Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Benefits,PPS (Post Production Support) Company Size: 100k+ Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Dave Young and Britt Georges Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Cathryn Boyle Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall it has been a great experience. The consultants throughout the project were engaging, extremely knowledgeable and highly supportive. The back office teams supporting them were also very fast to react to any bumps in the road and overall OneSource Virtual (OSV) have been a superb partner to work with. Developing a partnership very early and supporting us throughout the delivery.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,PPS (Post Production Support) Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Invest in all the training possible.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,AMS (Application Management Services) Company Size: 0 – 1,000 Employees / Industry: Internet Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia Reviewer Role: Project Team Member
Consultant Recognized: Jennifer Gainey Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As we went with the rapid launch of Workday, I’d recommend that you ensure all of your processes and structures are clearly defined before you undertake a project like this.
Raven Certified
3155 Reviews
Workday Recruiting / Onboarding Project
5/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Consultant
Consultant Recognized: Pete Mackey Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Understanding the functionality in detail benefited the deployment. Working in Partnership with the partner ensured the project was delivered as required.
ERP Area: HR/Human Capital Management Software: Workday Recruitment Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Accounting Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia Reviewer Role: Project Leader
Consultant Recognized: Cathryn Boyle Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We deployed Workday Recruiting with support from OSV and it was a very successful project, within budget and on time. The one thing we did learn from the project was that we under estimated the amount of change management support we needed, however OSV were able to support us at the very last minute.
Rate us and Write a Review
To view more reviews, please login first. If you don't have an account, you can create one for free with your LinkedIn sign-in or by clicking the registration button below.
Digital transformation: it’s a buzzword that’s been used for the last decade and onward.
As organizations identify a need to implement new software or revamp their business process to better meet goals, a new set of challenges arise outside of just identifying the transformation itself. Business leaders are suddenly tasked with identifying the goals of the projects, the ROI that it’ll bring to their company, and equally as important — identifying the right partner to help them complete the transformation.
Raven Intelligence recently had the opportunity to talk with Cameron Larkin, Client Portfolio Management Leader at OneSource Virtual (OSV), about how third-party consulting partners can bring unequalled value to an organization — along with when and where you should augment your team. (Full video at the end of this article.)
OneSource Virtual is an exclusive Workday partner offering end-to-end services for customers and an unwavering commitment to satisfaction. Larkin has been with OneSource Virtual for 7 years and is currently responsible for over 100 active deployment projects across North America.
Digital transformation or software implementation: what’s the difference?
While digital transformations and software implementations are commonly used interchangeably, the differences are vast. Software implementations typically replace back office software systems with a new software system that fits the organization’s defined needs. A digital transformation brings significant change through the implementation of a new technology that is customized to meet the business’s unique needs and is often aligned to a key organizational goal.
Larkin noted that a software deployment often lacks the “People, Process, and Technology Framework” that OneSource Virtual strives to utilize in all digital transformations.
“A systems implementation that just replaces the technology typically achieves minimal transformation. Similarly, you don’t get much People or Process improvement or uplift if the new system mimics how things were done in the old system.” – Cameron Larkin, Client Portfolio Management Leader at OneSource Virtual
While it might sound daunting at first, a digital transformation doesn’t have to be — if you pick the right partner.
Why Use a Third-Party Consultant?
Organizations who are about to embark upon a digital transformation are tasked with assembling the right teams to get the job done. Usually, there will be both internal and external resources, and those internal team members often still have other responsibilities outside of just the digital transformation.
“That’s when it makes sense to pull in third party contractors to support the legacy system activities. This way, your team can achieve optimal knowledge transfer while participating in key Workday project design decisions, legacy data conversion validation, business process testing, and training,” said Larkin.
Larkin also recognizes that becoming a more strategic HR organization begins with prioritizing money and time.By utilizing a third-party consultant, organizations can prioritize and take advantage of the knowledge and time-savings brought by using a partner.
Similar to OneSource Virtual, many third-party consultancies specialize in just one software, bringing deep levels of product expertise to the table. Other organizations come prepared with vast software knowledge of several vendors. If you’re unsure of which type of third-party consultancy is right for you, Raven Intelligence can help.
Should you use a contractor for the Project Manager role?
When assembling the resources for your team, there is typically a project manager or project lead that helps keep both teams aligned and on track. One of the biggest questions that come up in team assembly discussion is: should you use an internal team member or contractor for the project manager role?
Our conversation with Larkin made it clear that there’s pros and cons to both. On one hand, contractors bring a lot of knowledge to the table. They’re a specialist in the software that’s being implemented, so they can help ensure the implementation design meets the customer’s needs. As mentioned earlier, augmenting your internal team with external resources allows team members to still focus on their “day job” while letting a contractor lead the project.
On the other hand, the project manager role may not likely need to be full time. Using an internal resource and allocating 50% of their time towards the digital transformation could bring cost savings to the organization, rather than paying for a contractor to do this work full-time. Additionally, team members may be better suited for testing and training purposes, as they know the intricacies of the organization. Internal project leads can also promote minimal knowledge transfer, as the internal resource wouldn’t be leaving the company at the end of the organization.
“Key knowledge transfer takes place during the project (especially during testing), and it’s key that knowledge stays within the company after go-live, not disappear when a contractor leaves.” – Cameron Larkin
What Makes OneSource Virtual Different From Peers in the Workday Ecosystem?
OneSource Virtual’s unique value proposition connects People, Process, and Technology in their unique framework for implementations. From the people perspective, OSV has significant tenure and experience within Workday deployments within their team. Within the process portion of their framework, the OSV team has enhanced the standard Workday deployment methodology with several critical processes, such as their Catalyst process that supercharges the planning/kickoff phase.
From a technology perspective, OSV brings tools to the table that helps reduce project time and cost while increasing the quality of data and configuration. All of these things combined, plus being one of the most tenured Workday partners in the ecosystem, OneSource Virtual brings a unique combination of talent and experience to their projects.
“The implementation team at OSV was an excellent partner. The Implementation specialists assigned to our project took the time to understand our business and how we could configure the system to fit within our processes rather than pushing us into new processes to fit within a system.”
– Project Leader, North America, Advertising, Workday HCM
