OneSource Virtual is a global leader in BPaaS services exclusively for the Workday application. Dedicated to delivering technology-enabled solutions that leave the old way of outsourcing behind, OSV partners with customers to increase value and sustain performance across the entire Workday life cycle.
Offering deployment, consulting, in-application finance and accounting services, payroll, benefits and application management services (AMS) our goal is simple: Help customers maximize their Workday investment, and provide the highest level of customer satisfaction.
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
Glassdoor Revenue: $100 to $500 million (USD) per year
Glassdoor Ownership Type: Company - Private
Glassdoor Founded: 2008
Glassdoor Headquarters:Dallas, TX
# of Workday Projects Completed:1000+
Countries Covered:NOAM, Western Europe, Rest of Europe, LATAM
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
OSV took the time to get to know us. Workday is so configurable that this is a necessity. Your implementation partner has to be a true partner and lead you where you don’t have enough experience with Workday and follow you where you know exactly what you need. Communication is key, especially in testing.
Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,AMS (Application Management Services) Company Size: 5 – 10k Employees / Industry: Pharmaceutical / Chemical Regions in Scope: Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Leader
Consultant Recognized: Frank Schoenenborn Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 10 – 20k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia Reviewer Role: Project Sponsor
Consultant Recognized: Eric Orgen Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
True partners! They are very organized and clear with customer communication. Since their technical knowledge is so good, we were ahead of schedule and under budget. We highly recommend OSV!
Raven Certified
2462 Reviews
Workday HCM, Recruiting, Onboarding, Benefits, Payroll, Time & Attendance Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,time and attendance Company Size: 1 – 5k Employees / Industry: Legal Regions in Scope: North America Reviewer Role: Decision Maker
Systems Expertise 3 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Plan for more time and more pre-work to the implementation
Raven Certified
2462 Reviews
Workday HR Core, Benefits, & PPS Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Benefits,PPS (Post Production Support) Company Size: 100k+ Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Dave Young and Britt Georges Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Cathryn Boyle Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall it has been a great experience. The consultants throughout the project were engaging, extremely knowledgeable and highly supportive. The back office teams supporting them were also very fast to react to any bumps in the road and overall OneSource Virtual (OSV) have been a superb partner to work with. Developing a partnership very early and supporting us throughout the delivery.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,PPS (Post Production Support) Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Invest in all the training possible.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,AMS (Application Management Services) Company Size: 0 – 1,000 Employees / Industry: Internet Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia Reviewer Role: Project Team Member
Consultant Recognized: Jennifer Gainey Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As we went with the rapid launch of Workday, I’d recommend that you ensure all of your processes and structures are clearly defined before you undertake a project like this.
Raven Certified
2462 Reviews
Workday Recruiting / Onboarding Project
5/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Consultant
Consultant Recognized: Pete Mackey Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Understanding the functionality in detail benefited the deployment. Working in Partnership with the partner ensured the project was delivered as required.
ERP Area: HR/Human Capital Management Software: Workday Recruitment Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Accounting Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia Reviewer Role: Project Leader
Consultant Recognized: Cathryn Boyle Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We deployed Workday Recruiting with support from OSV and it was a very successful project, within budget and on time. The one thing we did learn from the project was that we under estimated the amount of change management support we needed, however OSV were able to support us at the very last minute.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Sara Warren Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have enough internal resources that can support a global HCM rollout.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Absence, Time Tracking, Benefits, Advanced Compensation Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America Reviewer Role: Project Leader
Consultant Recognized: Deanna Patterson Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Also a Phase X but it was in the original SOW as we split the project into two waves of the launch
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We were able to implement Workday in record speed without compromising on the quality of the build. Both parties of the project were very open and transparent in our communications and expectations which lead to a smooth roll out and a great level of trust throughout the whole process.
Raven Certified
2462 Reviews
Workday Payroll & Financials Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: Payroll,Financials Company Size: 1 – 5k Employees / Industry: Entertainment / Recreation Regions in Scope: North America Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
OneSource Virtual and their team have the expertise to get your Workday implementation done on time and within budget.
Raven Certified
2462 Reviews
Workday Payroll & LMS Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: Payroll,LMS Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Decision Maker
Consultant Recognized: Ed Russo and Jennifer Carter Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Everything went well.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Biotechnology Regions in Scope: North America,Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall the experience was very good. OSV has a set of tools and processes to implement Workday. This is the second time I have worked with them and they always deliver on time.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Advertising Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Adam McConnell Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation team at OSV was an excellent partner. The Implementation specialists assigned to our project took the time to understand our business and how we could configure the system to fit within our processes rather than pushing us into new process to fit within a system. There were opportunities for process improvement as well within our business and OSV was very patient as we worked out some of those process improvements alongside the implementation. This often caused a lot of configuration updating when we went through testing as we were reworking the process, but OSV was patient and extremely helpful with providing suggestions and best practices. If we could have changed ONE thing it would have been to get some insights from the Implementation specialists when we were scoping the entire project. There were a couple of minor things that we would have scoped differently if we had been more aware of the functionality available in the system. These were minor things that we added on later as improvements after going live, but a little more specialized knowledge in the initial scoping conversations could have helped uncover this early on. Overall a great partner throughout our implementation.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll Company Size: 10 – 20k Employees / Industry: Transportation / Distribution Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Reviewer Role: Project Team Member
Consultant Recognized: Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Strong internal project management is a key to any systems implementation, this is beyond the project management provided by the implementation partner.
Raven Certified
2462 Reviews
Workday HR Core Implementation
5/ 5
Software: Workday Modules Implemented: HCM (HR Core) Company Size: 10 – 20k Employees / Industry: Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Reviewer Role: Project Team Member Project(s) in Scope: Phase 1: Initial Implementation / Go-Live
Did you get the business value that you thought you would achieve from this project? Yes
Were there any integrations that were particularly important or problematic?
No
Systems Expertise 5 (out of 5) Implementation Process 5 (out of 5) Responsiveness 5 (out of 5) Quality of Consultants 4 (out of 5) Flexibility / Adaptability 4 (out of 5)
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
Very experienced Workday implementation partner, brings strong methodology and took kit to the table.
Raven Certified
2462 Reviews
Workday HR Core, Talent Management, Payroll & Time Tracking Implementation
3/ 5
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Time Tracking Company Size: 10 – 20k Employees / Industry: Transportation / Distribution Regions in Scope: North America Level of Complexity: 8 Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Don’t rush the implementation.
Speak to plenty of other customers that recently went live to ask them about their experiences.
Provide enough time for training staff and add staff if necessary prior to beginning implementation.
Ask about the experience of each consultant lead.
Make sure the same people aren’t in charge of multiple workstreams.
Ensure legacy data is clean and scrubbed prior to beginning implementation.
Ask your implementer about turnover in lead positions (workstream leads and PM’s).
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America Level of Complexity: 9 Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Important to align early in the project with the Implementation Partner PM Team. Clarify roles/responsibilities and agree upon PM protocols. Identify ways to manage/mitigate risk, including issue escalation and resolution. Avoid surprises.
Raven Certified
2462 Reviews
Workday Talent Management Implementation
5/ 5
HR Software: Workday Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 10 – 20k Employees / Industry: Finance / Banking / Insurance Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America Level of Complexity: 7 Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be very clear upfront about expectations.
Look at vendors as a partnership/extension of your own internal team.
OSV was extremely flexible with our changing resources close to go live. They partnered with us and ensured we were a success at go live. And didn’t disappear afterwards!
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Learning Company Size: 1 – 5k Employees / Industry: Construction / Home Improvement Regions in Scope: North America Level of Complexity: 3 Reviewer Role: Technical Lead / HRIS Manager
Consultant Recognized: Nicole Wood Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Go into the initial build meeting with a focused team and few distractions. Weekly status update meetings with the partner were helpful for our team. Test, test, test! I can’t stress enough the importance of the testing phases and ensuring the system/module/security is configured to your expectations. We’ve implemented 3 projects to date with this partner, and the knowledge and responsiveness of our consultants have exceeded expectations.
A big lesson learned was the need to internally prep the team for each stage of the process, ensuring everyone knows their roles and responsibilities both at the start of the project and again during each stage, particularly process owners who may be new to implementations.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Safety, Learning Company Size: 1 – 5k Employees / Industry: Construction / Home Improvement Regions in Scope: North America Level of Complexity: 8 Reviewer Role: Project Leader
Consultant Recognized: Josh Reid Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Communication is always key in any project. OSV was fine in all aspects of communication.
Raven Certified
2462 Reviews
Workday Payroll, Time Tracking & Absence Implementation
5/ 5
HR Software: Workday Products Implemented: Payroll,Time Tracking and Absence Company Size: 0 – 1,000 Employees / Industry: Media / Printing / Publishing Regions in Scope: North America Level of Complexity: 6 Reviewer Role: Decision Maker
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would strongly encourage you to integrate a thorough knowledge transfer of the system throughout each phase of the project. This will help ensure you are able to effectively use the system and leverage all of its capabilities to meet your needs post go live. I would also recommend that you have your implementer write detailed configuration notes within each worklet being implemented so that you will fully understand how the system is being configured. Also, allocate adequate time for thoroughly testing the system. The more testing you do upfront, the more seamless your implementation will be. We tested over 300% more use cases than what was recommended. This significant testing paid off, as we had a smooth go live.
Raven Certified
2462 Reviews
Workday HR Core, Payroll, Absence, Time & Benefits Implementation
5/ 5
HR Software: Workday Products Implemented: HCM (HR Core),Payroll,Absence, Time Tracking, Benefits Company Size: 1 – 5k Employees / Industry: Legal Regions in Scope: North America Level of Complexity: 7 Reviewer Role: Project Leader
Consultant Recognized: Victoria Stasinskaya Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Initial expectations around timeline were actually set with Workday and turned out to be unrealistic for our scope. OSV were more realistic and helpful in their timelines.
They executed a fixed price contract very effectively and have transitioned to a support model now.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Level of Complexity: 4 Reviewer Role: Project Leader
Consultant Recognized: Brad Brewer Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Clearly define roles and responsibilities from the start as the line between who is responsible for specific tasks can get muddled if not set in stone at the outset.
Raven Certified
2462 Reviews
Initial Deployment To On-going Support for HR Core, Talent, Recruiting & Payroll in Media
4/ 5
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Media / Printing / Publishing Regions in Scope: North America Level of Complexity: 6 Reviewer Role: Decision Maker
Consultant Recognized: Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Managed Payroll Services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. Be as precise on your scope as possible upfront.
2. Plan for changes (they always happen in an effort this long)
3. Do not take the guided tour – ask questions, immerse yourself (this is YOUR project!).
4. Have project leadership (sponsors, execs) involved upfront and keep them informed along the way – no surprises!
5. Do NOT shortcut change management or testing
6. Do NOT work in silos – ensure all workstreams are communicating.
HR Software: Workday Products Implemented: HCM (HR Core),Recruiting / Onboarding, Payroll, Financials Company Size: 0 – 1,000 Employees Regions in Scope: North America Level of Complexity: 4 Reviewer Role: Project Leader
Consultant Recognized: Jason Jones, Kim Stone, Brian Gainey, Luke Lien, Lindsay Rodriguez Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Attend Workday training earlier, prior to FDM stage.
Identify Report Writer(s) and commit to training plus building reports during project.
Need great integration resources.
HR Software: Workday Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll,Benefits, Advanced Comp Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Level of Complexity: 3 Reviewer Role: Project Leader
Consultant Recognized: Ravi Venkataraman Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I didn’t realize how much added time it would take to test. I have a small team and it was difficult to run day-to-day and find the time to do testing. I would have dedicated additional resources in-house to give the team time to test.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Level of Complexity: 9 Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
when coming from multitude / no previous system the effort for data management is bigger than estimated, internal capabilities are always lower than expected
HR Software: Workday Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Performance Mgmt /Succession Planning Specifically Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Level of Complexity: 5 Reviewer Role: Project Leader
Consultant Recognized: Eric Orgen and Ghada Haddad Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Regardless of the size of your firm, request that you have a solutions design consultant as part of the SOW build out, as the sales team representing our size firms was not well equipped to appropriately build and execute the SOW for our company. The SOW discussions took as long as the entire implementation project, and the process was remarkably improved once we escalated from the Sales team to other connections in the company. Our company also uses OSV for payroll tax services so we were not an unfamiliar client to OSV.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Time/Absence/Benefits Company Size: 0 – 1,000 Employees / Industry: Business / Professional Services Regions in Scope: North America Level of Complexity: 4 Reviewer Role: Over both the full HCM project and leader on the HCM stream
Consultant Recognized: Brooke Dart Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 3 out of 5
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure that the scope document really contains what you need and you fully understand what is not included and the same with integrations. Request more written KT along the way. Spread out training with deployment to make for a better work life balance during the project. Ask for a change in implementation team at the first sign of a red flag and don’t try to push through it.
Raven Certified
2462 Reviews
Workday HR Core & Payroll Implementation
3/ 5
HR Software: Workday Products Implemented: HCM (HR Core),Payroll Company Size: 1 – 5k Employees / Industry: Business / Professional Services Regions in Scope: North America Level of Complexity: 8 Reviewer Role: Decision Maker
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 2 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure prior to determining implementation partner, that they bring the PM and consultants to the meetings. This will help determine competency, cultural fit, and ensure there is nothing lost in translation from Proposal to implementation.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Benefits, Attendance, Advanced Compensation Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America Level of Complexity: 7 Reviewer Role: Project Leader
Consultant Recognized: RAVI VENKATARAMAN – Ravi is an incredible Project Sponsor – he is always up to date on project timelines and excels as being a project advocate Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Two things:
More resources / education at the time of handoff from implementation to ongoing support and,
Change the timing of the Orientation to AMS services….the call was scheduled while we were in the thick of final Go Live details so our ability to retain all info was hampered due to the stage of the Implementation Project.
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Thoroughly review the scope of work details before signing off.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Financials, Learning (LMS) Company Size: 0 – 1,000 Employees / Industry: Advertising Regions in Scope: North America Level of Complexity: 4 Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll Company Size: 0 – 1,000 Employees / Industry: Engineering / Architecture Regions in Scope: North America Level of Complexity: 9 Reviewer Role: Project Leader
Consultant Recognized: Stephanie Gelber Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Two things stood out with OSV – one was the expertise of their team in HR functionality. This meant that when configuring say, Absence, they were able to anticipate pitfalls and provide us alternative solutions. They really helped us understand the pre-work we needed to get done in order to have a successful implementation (we had data integrity issues based on on numerous disparate systems). The project plan they put together helped us plan our internal resources accordingly which made all the difference.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Absence, Time Management and Benefits Company Size: 0 – 1,000 Employees / Industry: Advertising Regions in Scope: North America Level of Complexity: 8 Reviewer Role: Project Leader
Consultant Recognized: Adam McConnell Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For Workday it’s beneficial to have someone at your company that has some familiarity with the product. The implementation partner did a good job of digging into our needs, but it’s impossible to completely understand the company and it makes it easier to “translate” between the Workday tech speak and the business.
Ask questions, ask a lot of them. Dig into the weeds. Get your coordinators and analyst level individuals involved early. They’re in the system day in and day out and will identify areas to ask questions that you hadn’t even considered.
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: Europe, Middle East & Africa,Latin America,North America Level of Complexity: 7 Reviewer Role: Project Leader
Consultant Recognized: Greg Jones, Bianca Harrell Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure we have strong SMEs on the customer side dedicated to the project apart from the Business Process Owners.
Ensure we have strong Project Management on the customer side dedicated to the implementation in addition to the Consulting Partner PM
Raven Certified
2462 Reviews
Workday HR Core, Talent Management, Recruiting & Time Off Implementation
4/ 5
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Time Off, Recruiting Company Size: 1 – 5k Employees / Industry: Other Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Level of Complexity: 8 Reviewer Role: Project Leader
Consultant Recognized: Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
Raven Certified
2462 Reviews
Workday HR Core Implementation
3/ 5
HR Software: Workday Products Implemented: HCM (HR Core) Company Size: 1 – 5k Employees / Industry: Business / Professional Services Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America Level of Complexity: 8
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hire the best consultants you can afford
Raven Certified
2462 Reviews
Workday HR Core Implementation
4/ 5
HR Software: Workday Products Implemented: HCM (HR Core) Company Size: 1 – 5k Employees / Industry: Other Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Level of Complexity: 8 Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Shop around and talk to customers that went through the process. Ask lots of questions.
Raven Certified
2462 Reviews
Workday HR Core, Talent Management, Payroll & Other Implementation
4/ 5
HR Software: Workday Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Other Company Size: 1 – 5k Employees / Industry: Telecommunications Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Level of Difficulty: 7 Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 2 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our internal project team had two members that had a number of years of deep experience with Workday HCM. We allowed our implementation partner, OSV, to dictate certain decisions of architecting the system and data conversion but we had differing ideas. Ultimately, we relented to OSV and have since reworked the system to accomplish what we had wanted at the onset. We could have pushed our internal ideas a bit harder and had OSV support us.
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Digital transformation: it’s a buzzword that’s been used for the last decade and onward.
As organizations identify a need to implement new software or revamp their business process to better meet goals, a new set of challenges arise outside of just identifying the transformation itself. Business leaders are suddenly tasked with identifying the goals of the projects, the ROI that it’ll bring to their company, and equally as important — identifying the right partner to help them complete the transformation.
Raven Intelligence recently had the opportunity to talk with Cameron Larkin, Client Portfolio Management Leader at OneSource Virtual (OSV), about how third-party consulting partners can bring unequalled value to an organization — along with when and where you should augment your team. (Full video at the end of this article.)
OneSource Virtual is an exclusive Workday partner offering end-to-end services for customers and an unwavering commitment to satisfaction. Larkin has been with OneSource Virtual for 7 years and is currently responsible for over 100 active deployment projects across North America.
Digital transformation or software implementation: what’s the difference?
While digital transformations and software implementations are commonly used interchangeably, the differences are vast. Software implementations typically replace back office software systems with a new software system that fits the organization’s defined needs. A digital transformation brings significant change through the implementation of a new technology that is customized to meet the business’s unique needs and is often aligned to a key organizational goal.
Larkin noted that a software deployment often lacks the “People, Process, and Technology Framework” that OneSource Virtual strives to utilize in all digital transformations.
“A systems implementation that just replaces the technology typically achieves minimal transformation. Similarly, you don’t get much People or Process improvement or uplift if the new system mimics how things were done in the old system.” – Cameron Larkin, Client Portfolio Management Leader at OneSource Virtual
While it might sound daunting at first, a digital transformation doesn’t have to be — if you pick the right partner.
Why Use a Third-Party Consultant?
Organizations who are about to embark upon a digital transformation are tasked with assembling the right teams to get the job done. Usually, there will be both internal and external resources, and those internal team members often still have other responsibilities outside of just the digital transformation.
“That’s when it makes sense to pull in third party contractors to support the legacy system activities. This way, your team can achieve optimal knowledge transfer while participating in key Workday project design decisions, legacy data conversion validation, business process testing, and training,” said Larkin.
Larkin also recognizes that becoming a more strategic HR organization begins with prioritizing money and time.By utilizing a third-party consultant, organizations can prioritize and take advantage of the knowledge and time-savings brought by using a partner.
Similar to OneSource Virtual, many third-party consultancies specialize in just one software, bringing deep levels of product expertise to the table. Other organizations come prepared with vast software knowledge of several vendors. If you’re unsure of which type of third-party consultancy is right for you, Raven Intelligence can help.
Should you use a contractor for the Project Manager role?
When assembling the resources for your team, there is typically a project manager or project lead that helps keep both teams aligned and on track. One of the biggest questions that come up in team assembly discussion is: should you use an internal team member or contractor for the project manager role?
Our conversation with Larkin made it clear that there’s pros and cons to both. On one hand, contractors bring a lot of knowledge to the table. They’re a specialist in the software that’s being implemented, so they can help ensure the implementation design meets the customer’s needs. As mentioned earlier, augmenting your internal team with external resources allows team members to still focus on their “day job” while letting a contractor lead the project.
On the other hand, the project manager role may not likely need to be full time. Using an internal resource and allocating 50% of their time towards the digital transformation could bring cost savings to the organization, rather than paying for a contractor to do this work full-time. Additionally, team members may be better suited for testing and training purposes, as they know the intricacies of the organization. Internal project leads can also promote minimal knowledge transfer, as the internal resource wouldn’t be leaving the company at the end of the organization.
“Key knowledge transfer takes place during the project (especially during testing), and it’s key that knowledge stays within the company after go-live, not disappear when a contractor leaves.” – Cameron Larkin
What Makes OneSource Virtual Different From Peers in the Workday Ecosystem?
OneSource Virtual’s unique value proposition connects People, Process, and Technology in their unique framework for implementations. From the people perspective, OSV has significant tenure and experience within Workday deployments within their team. Within the process portion of their framework, the OSV team has enhanced the standard Workday deployment methodology with several critical processes, such as their Catalyst process that supercharges the planning/kickoff phase.
From a technology perspective, OSV brings tools to the table that helps reduce project time and cost while increasing the quality of data and configuration. All of these things combined, plus being one of the most tenured Workday partners in the ecosystem, OneSource Virtual brings a unique combination of talent and experience to their projects.
“The implementation team at OSV was an excellent partner. The Implementation specialists assigned to our project took the time to understand our business and how we could configure the system to fit within our processes rather than pushing us into new processes to fit within a system.”
– Project Leader, North America, Advertising, Workday HCM
