ERP Area: HR/Human Capital Management
Software:  Oracle HCM Cloud
Products Implemented:  HCM,Recruiting / Onboarding,Payroll,Financials
Company Size:  5 – 10k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Kylie Hauenstein
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Its key to have coverage in each vertical within the HCM product suite. That involves getting the right consultant on that module and pairing them with the right business user who has the knowledge of company processes and business requirements.

ERP Area: HR/Human Capital Management
Software:  Oracle HCM Cloud
Products Implemented:  HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Financials
Company Size:  0 – 1,000 Employees  /  Industry:  Consulting
Regions in Scope: Asia Pacific & Japan, Latin America, North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Matthew Conner
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is critical to do prototype reviews as you are going through requirements/design sessions to “bring to life” your process through the lens of the new software. Peloton did a fantastic job with this and it was critical to our success.

ERP Area: HR/Human Capital Management
Software:  Oracle HCM Cloud
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Financials
Company Size:  0 – 1,000 Employees  /  Industry:  Biotechnology
Regions in Scope:  North America,Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Christin Scheffler
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
To be completely honest, our original SI was not Peloton and did not set the system up the best, so all work done after has not been very pleasant. Christin is wonderful to work with, but for most of the techs on the account, it’s key to over communicate and illustrate your needs to get the best results. I have used Oracle at previous companies and worked with a couple other SIs and they all operate a little differently, but communicating well is important.

ERP Area: Database Migration
Software:  Oracle Cloud
Products Implemented:  HCM (HR Core)
Company Size:  1 – 5k Employees  /  Industry:  Entertainment / Recreation
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Peloton
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

ERP Area: HR/Human Capital Management
Software:  Oracle HCM Cloud
Products Implemented:  HCM,Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits
Company Size:  0 – 1,000 Employees  /  Industry:  Education
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Christin Scheffler
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We found the Oracle platform to be a horrible user experience and much too complex for our organizational needs. Additionally, our original implementation partner wasn’t proactive or strategic. And since there is very little support from the Oracle side, we felt that it was imperative for us to switch our systems support partner to Peloton. They did not do our original implementation with Oracle and if they had, I think our rollout would have been more successful and the system wouldn’t have been such a “lemon”. When we brought on Peloton, they performed a complete check on all our modules and the configuration logic. Pointing out all the areas that we could streamline and improve system functionality. From their review and action plans, we were able to clean up the system and get it to a place where it was more of a credible platform. From there, they acted as a safety net, the system experts with many projects ex: Open Enrollment, rollouts of new functionality and keeping the system operating with fewer issues. They did support us more with strategic efforts with the system and our Open Enrollment launches went from being very stressful and time consuming to being easy and well managed. All project leads/consultants were great to work with and our Account Manager was flexible, organized and diligent about keeping cases moving toward resolution.

ERP Area: HR/Human Capital Management
Software:  Oracle HCM Cloud
Products Implemented:  HCM,Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Employee Surveys / Sentiment
Company Size:  10 – 20k Employees  /  Industry:  Business / Professional Services
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Rebecca Magistad
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lessons learned –
It was important for us to have a partner that really understood HR and could help us apply our business processes to what Oracle HCM could do for us. Rebecca Magistad had previous experience in practical HR and could really relate to our Firm and the issues we had. Be in constant contact with your SI and deal with any issues right away. We always asked for options.

ERP Area: HR/Human Capital Management
Software:  Oracle HCM Cloud
Products Implemented:  HCM,Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials,PPS (Post Production Support)
Company Size:  1 – 5k Employees  /  Industry:  Utilities
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Christie WorkMan – Project Manager
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall a great project outcome. We implemented ERP and HCM at the same time coming from 4 different platforms. Helped us start thinking high level with global design across all our companies in scope, then focus in on standardizing all our processes, keeping ERP and HCM tracks aligned. We retained our partner to continue on as a Managed services partner post project go live 4 years ago and they are still working with is today. Project was very well managed and as a partner, Peloton was excellent.