ERP Area: Workforce Management (Time & Labor Management)
Software: UTA Ultimate time and attendance
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Mandie Cangialosi
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We implemented a new system and when we went live we found a lot of things we needed to improve or modify a number of things. We had worked with Mosaic on several other projects including system optimization and change management and they have always delivered on time and above and beyond the results expected.