Software: Ultimate Software
Modules Implemented: Recruiting / Onboarding
Company Size: 0 – 1,000 Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Phase 3: Optimization / Ongoing support services
Did you get the business value that you thought you would achieve from this project?
No
Systems Expertise 3 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 1 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Do the process/infrastructure work up front.