HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Learning
Company Size:  1 – 5k Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Level of Complexity:  3
Reviewer Role:  Technical Lead / HRIS Manager

Consultant Recognized:  Nicole Wood
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Go into the initial build meeting with a focused team and few distractions. Weekly status update meetings with the partner were helpful for our team. Test, test, test! I can’t stress enough the importance of the testing phases and ensuring the system/module/security is configured to your expectations. We’ve implemented 3 projects to date with this partner, and the knowledge and responsiveness of our consultants have exceeded expectations.

A big lesson learned was the need to internally prep the team for each stage of the process, ensuring everyone knows their roles and responsibilities both at the start of the project and again during each stage, particularly process owners who may be new to implementations.