HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Time
Company Size: 5 – 10k Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Level of Complexity: 5
Reviewer Role: Decision already made when I was hired.
Consultant Recognized: No one
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 1 out of 5
Implementation Process 1 out of 5
Responsiveness 1 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 3x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Bid for partner