ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:
Company Size: 0 – 1,000 Employees / Industry: Marketing / Market Research / Public Relations
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
What was promised is not what was given in some cases. Ensure the customer is set for success – so much is put on the customer to ensure success when a new system they are unfamiliar with is being used for the first time. Yes, hand holding is appreciated.