ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented: HCM (HR Core), Benefits, Payroll
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Patty
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ceridian/Dayforce treated us as if we were an acquisition, we should have been treated like a new client since our system needs were so different from the company we joined. If it wasn’t for Patty at DCH Advisors, we would still have issues with the system performing the way we need.