ERP Area: Workforce Management (Time & Labor Management)
Software: Dayforce
Products Implemented: Shift rotation
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Fahim Saber
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
One of the biggest lessons we learned: If in doubt or struggling, talk to your subcontractor. Fahim was always one email away, ready to offer his expertise and advice. He quickly grasped our industry’s nuances and was well-prepared to tackle challenges. Instead of spinning our wheels trying to “figure it out,” Fahim provided clarity and direction, ensuring we stayed on track.