HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials
Company Size: 10 – 20k Employees / Industry: Education
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity: 9
Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 2 out of 5
Implementation Process 2 out of 5
Responsiveness 2 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Would have made sure implementation partner knew the full scope of the project before hired