HR Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 10 – 20k Employees / Industry: Research / Science
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America,South Asia
Level of Complexity: 8
Reviewer Role: Consultant
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
*Focus on getting an alignment on the core HR processes early in the implementation cycle
*Design of role based permissions is critical for the success – spent time on that to get the design right
*Build a strong support team to manage the day to day operations/support and also to work on enhancement, quarterly releases, future upgrades etc.
*Set processes for managing audit and compliance of the HR system – especially vital for public listed companies