HR Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Other
Company Size: 20 – 50k Employees / Industry: Retail
Regions in Scope: Europe, Middle East & Africa,North America
Level of Difficulty: 4
Reviewer Role: Project Team Member
Project Status: My company has completed our project!
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 2
Implementation Process 3
Responsiveness 2
Quality of Consultants 3
Flexibility / Adaptability 2
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Do not use your software vendor as the implementation partner.