HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Time/
Company Size: 0 – 1,000 Employees / Industry: Business / Professional Services
Regions in Scope: North America
Level of Complexity: 4
Reviewer Role: Over both the full HCM project and leader on the HCM stream
Consultant Recognized: Brooke Dart
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure that the scope document really contains what you need and you fully understand what is not included and the same with integrations. Request more written KT along the way. Spread out training with deployment to make for a better work life balance during the project. Ask for a change in implementation team at the first sign of a red flag and don’t try to push through it.