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SAP SuccessFactors Employee Central, Learning, Performance, Goals, Compensation & Recruiting Implementation

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  • SAP SuccessFactors Employee Central, Learning, Performance, Goals, Compensation & Recruiting Implementation

Live Interview done with CHRO
Industry:  Manufacturing / Industrial Machinery & Components
The Mission

To build a global HR system for 9,500 employees and streamline 40 disparate HR/payroll systems into one.

Countries:  40
Timeline:  24 Months (80% on-time / 100% on-budget)
Employees:  9,500
Successfactors Modules Implemented: Employee Central, Learning, Performance, Goals, Compensation, Recruiting (I/P), Onboarding (I/P)
Implementation Partner:  Itelligence

The end result: 

 “The system is helping us shape culture for our 9,500 employees.  We went from an internally developed appraisal system to one that allows us to define company-level goals (Innovation, Speed), and cascade them to our employees and ensure consistency where there was none prior.  Our system allows us a level of personalization that was not possible before.  Our CEO loves it.”

“Our skillset and value in HR is expanded and we’re becoming more analytical.  Our managers now have the information at their fingertips and don’t need to call HR anymore for data.  Our role now is changing to help turn that data into actionable insight.”

Implementation Lessons Learned: 

(1) A full suite implementation can be like a 1000-piece jigsaw puzzle–there are so many pieces to put together.  We knew this was an integrated system, but during implementation it is easy to focus on the individual pieces and get lost.   You need a very clear picture of what the final puzzle is supposed to look like from the beginning and continue to work with that as the guide.  Having a strong system architect from the beginning is absolutely important.

(2) Just because it’s Cloud doesn’t mean no or less IT resources are needed.  When we went into this, we didn’t anticipate IT would need to be as involved as they were.  IT are just as needed as they’ve been in other (on-premise) projects, and in some cases more so with integrations to other systems (like Payroll.)

What did your partner bring to the Engagement?

“I’m not an easy customer, but I’m very loyal and look at our partnership as a long-term relationship.  I gave feedback throughout the engagement and Itelligence listened to me.  When we went through the process and encountered any rough spots, they were willing to go the extra mile to ensure the end result was positive.”

Any other comments?

“Having a resource like Raven Intel would have been superb during our due diligence process 2 years ago.  We didn’t know what we didn’t know when we started this project, and it would have been very helpful to get a clear picture and hear about the experiences of others.  We got lucky in selecting a good partner like Itelligence–but the idea of better project transparency is a win for everyone.  I see there to be tremendous value in this business for Human Resources professionals during their search.”

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