HR Software: ServiceNow
Products Implemented: HCM (HR Core),Recruiting / Onboarding, Incident, Problem and Change Management
Company Size: 1 – 5k Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America
Level of Complexity: 7
Reviewer Role: Project Team Member
Consultant Recognized: Neil Ryan
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be prepared and budget the time accordingly. Give your team plenty of time to review sprints and test, test, test.