Software: Ultimate Software
Modules Implemented: HCM (HR Core),Payroll
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Training
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Were there any integrations that were particularly important or problematic?
UltiPro told us that there was an API we could use for connecting SuccessFactors Recruiting to UltiPro Onboarding. This was untrue and both companies gave us the runaround on it.
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
The software vendor was a mixed bag. Some members were very knowledgeable but others were just frustrating. They also had our employee ID numbers cross over with another company on their server which automatically added a “1” to the end of about 50 employee accounts. Their post go-live support has been awful, with a lack of response and very unknowledgable people.
HRchitect, however, was a great consultant/implementation partner. I would recommend Jacquline and her team, particularly Scott McGrail to anyone looking to bring on a consultant. The below ratings apply to HRchictect and not UltiPro.