Software: Workday
Modules Implemented: HCM (HR Core)
Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Reviewer Role: Decision Maker
Project(s) in Scope: Phase 3: Optimization / Ongoing support services
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Systems Expertise 4 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.75x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Quality project management + requirements and design documentation are the key to success.