Software: Ultimate Software
Modules Implemented: HCM (HR Core),Payroll,Time management
Company Size: 0 – 1,000 Employees / Industry: Wholesale
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 3: Optimization / Ongoing support services,Training
Did you get the business value that you thought you would achieve from this project?
Yes
Were there any integrations that were particularly important or problematic?
Time management and clock
Systems Expertise 3 (out of 5)
Implementation Process 1 (out of 5)
Responsiveness 1 (out of 5)
Quality of Consultants 1 (out of 5)
Flexibility / Adaptability 1 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Incompetent and useless implementation team, very surprising as I had excellent experience few years early, don’t hesitate to complain early to higher power, they will listen and make it right, as the software itself is very powerful