Originating Consulting Firm: Appirio
HR Software: Workday
Products Implemented: HCM (HR Core),Payroll
Company Size: 5 – 10k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Level of Complexity: 7
Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 2 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are finding post go-live that our configuration wasn’t always Workday standard. I think our partner configured to how we were doing things in our old system versus pushing us to move to more industry standard. This has caused complications when we try and take on new features with Workday. We are going back and relooking at some of our original configuration.
I also think there is a gap with implementation partners and testing. In two implementations we have done with Workday partners we experienced the same thing. They didn’t really help with testing and cutover/go-live planning as much as I would have expected. We utilized boutique Workday consultants to bridge that gap.