Software: Ultimate Software
Modules Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Training
Did you get the business value that you thought you would achieve from this project?
Yes
Were there any integrations that were particularly important or problematic?
We built about 20 integrations with both on-prem and public cloud systems and vendors. It went well but the key is to know your own file structures and data interactivity to help with a seamless transition.
Systems Expertise 5 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
The technical system implementer, the file integrations specialist, and the data conversion specialist at Ultimate were absolutely spectacular! However, the project manager did not have it all together, I’d highly recommend having a STRONG internal project leader to act as both internal project manager as well as project manager for the extended Ultimate team. Also, they’ve grown TOO rapidly in that their resources are completely overwhelmed from a time standpoint. I hear they are in the process of a massive hire spree, if you have higher level complexities or need customizations, be diligent about pursuing a tenured, experienced implementation team. All in all, Ultimate truly cares and they are a life long partner for sure!